Effective Date: [2022.1.1]
Thank you for choosing our website, zintran.com. We are committed to providing high-quality courses and products. If you encounter any issues after your purchase, we will do our best to assist you. Below is our refund and return policy, which applies to all purchased courses and physical products.
1. Course Refund Policy
The online courses we offer are virtual products. Due to their reproducibility, our refund policy applies under specific conditions:
- Full Refund Conditions: If you request a refund within 3 days of purchasing the course and have not watched more than 2 lessons, you are eligible for a full refund.
- Refund Application Process: If you meet the refund criteria, please contact us via email at [email protected] with your order details. Once your refund request is reviewed, we will process your refund.
Please note: Orders that have been purchased for more than 3 days or have watched more than 2 lessons are not eligible for a refund.
2. Physical Product Return and Exchange Policy
For physical products (e.g., course materials, books,training equipment etc.), we offer a return or exchange within 7 days of receipt, subject to the following conditions:
- Return/Exchange Conditions: A return or exchange request must be made within 7 days of receiving the product.
- Customer to Bear Shipping Fees: The customer is responsible for the shipping costs related to returns or exchanges.
- Damaged During Shipping: If you receive a product that is damaged during shipping, please contact us promptly and provide proof of damage. We will cover the costs in full and offer you a return or exchange.
3. Refund and Return Process
- Course Refunds: Please email [email protected] with your refund request and order details. The refund request will be reviewed according to our refund policy.
- Physical Product Returns/Exchanges: Please submit your return or exchange request via email to [email protected], including your order number and the condition of the product. We will process your return or exchange as quickly as possible.
4. Refund and Return Processing Time
- Course Refunds: Eligible refunds will be processed within 3-5 business days.
- Physical Product Returns/Exchanges: Returns and exchanges will be processed within 5 business days after receiving the returned product.
5. Contact Us
If you have any questions about our refund and return policy or need further assistance, please contact us via the following methods:
- Email: [email protected]
- Phone: +8615798102620
- Address: [Honggutan District, Nanchang City, Jiangxi Province, China.]