Thank you for choosing our website, zintran.com. We strive to provide high-quality products and courses. Please read our shipping policy below for more details on shipping times, order processing, and virtual course access.
1. Physical Product Shipping Policy
Processing Time: All orders for physical products (e.g., course materials, training equipment, books) are processed from Monday to Friday.
Shipping Time: Shipping for physical products typically takes between 2 to 20 business days depending on your location and the shipping method chosen during checkout.
Shipping Fees: Shipping fees for physical products are calculated based on the destination and shipping method. The total shipping cost will be displayed at checkout before payment.
Order Tracking: After your order is shipped, you will receive a tracking number via email so you can track your shipment’s progress.
Damaged or Lost Products: If your product arrives damaged or is lost during shipping, please contact us immediately with the order details. We will assist in resolving the issue, which may include issuing a replacement or processing a refund.
2. Virtual Course Access Policy
No Shipping Required: Virtual courses do not require shipping. Upon purchase, you will gain immediate access to the course content, which can be viewed directly online.
Course Availability: After purchasing a course, you will be able to access it on your account immediately. No shipping fees are applicable.
Course Refund Policy: Please refer to our Refund Policy for more information on refund conditions for virtual courses.
3. Order Processing Time
Business Days: Orders are processed Monday to Friday, excluding public holidays. Orders placed on weekends or holidays will be processed on the next business day.
Order Confirmation: After placing an order, you will receive an email confirmation with your order details. Once your order is processed, you will be notified about the shipping status.
4. Contact Us
If you have any questions regarding our shipping policy, or if you need assistance with your order, please do not hesitate to contact us. We are here to assist you!
