Thank you for choosing our website, zintran.com. We are committed to providing high-quality courses and products. If you encounter any issues after your purchase, we will do our best to assist you. Below is our refund and return policy, which applies to all purchased courses and physical products.
1. Course Refund Policy
The online courses we offer are virtual products. Due to their reproducibility, our refund policy applies under specific conditions:
Full Refund Conditions: If you request a refund within 3 days of purchasing the course and have not watched more than 2 lessons, you are eligible for a full refund.
Refund Application Process: If you meet the refund criteria, please contact us via email at zintranwc@gmail.com with your order details. Once your refund request is reviewed, we will process your refund.
Please note: Orders that have been purchased for more than 3 days or have watched more than 2 lessons are not eligible for a refund.
2. Physical Product Return and Exchange Policy
For physical products (e.g., course materials, books, training equipment, etc.), we offer a return or exchange within 7 days of receipt, subject to the following conditions:
Return/Exchange Conditions: A return or exchange request must be made within 7 days of receiving the product.
Customer to Bear Shipping Fees: The customer is responsible for the shipping costs related to returns or exchanges. We recommend using a trackable shipping service for your returns.
Damaged During Shipping: If you receive a product that is damaged during shipping, please contact us promptly and provide proof of damage (photos of the damaged item and packaging). We will cover the costs of return shipping and offer you a return or exchange.
Re-stocking Fee: A 15% re-stocking fee will be applied to returned physical products. This fee helps to cover administrative costs and the re-stocking process of the product.
3. Refund and Return Process
Course Refunds: To request a refund for a course, please email zintranwc@gmail.com with your order details, including your order number and the reason for the refund request. Your refund request will be reviewed according to our refund policy. If eligible, we will process the refund after the review.
Physical Product Returns/Exchanges: For physical products, please submit your return or exchange request via email to zintranwc@gmail.com, including your order number, the condition of the product, and any supporting evidence (e.g., photos). We will respond to your request as quickly as possible, and the return/exchange process will begin once your request is approved.
4. Refund and Return Processing Time
Course Refunds: Eligible refunds will be processed within 3-5 business days after receiving your refund request.
Physical Product Returns/Exchanges: Returns and exchanges will be processed within 5 business days after receiving the returned product. You will be notified once your return has been received and processed.
5. Contact Us
If you have any questions about our refund and return policy or need further assistance, please contact us via the following methods:
